In order to troubleshoot an issue regarding a mobile issue in a website (ex: a website accessed from a mobile browser), please submit a support ticket with the following information:


  1. Name of User (If Possible)
  2. User's Device (ex: iPhone 5s, Samsung Galaxy s4)
  3. User's Operating System (ex: iOS7.0, Android 4.1.2)
  4. User's Browser (ex: Chrome 30.0.1599.16)
  5. Detailed explanation of the exact issues experienced (step by step if appropriate)
  6. Screenshots if possible
  7. Did the user clear her cache and experience the issue again after clearing?


List of devices, operating systems