In order to troubleshoot an issue regarding geo-location (ex: a website functioning a certain way for a user in a certain location), please submit a support ticket with the following information:
- Name of User (First and Last Name)
- User's Device (ex: Laptop, iPad 3, Samsung Galaxy S4)
- User's Operating System (ex: iOS7, Windows 8)
- IP Address (can be generated from www.whatismyip.com)
- City, State, Country where the user is attempting
- Did the user clear her cache and experience the issue again after clearing?
- Detailed explanation of the exact issues experienced (step by step if appropriate)
- Screenshots if possible